Communication Strategies and Techniques
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Our course on Mediation in Conflict Resolution allows our students to learn the different stages and models involved in resolving conflict outside of the court system. It delves into the tools and techniques for communication and negotiation that can be helpful for families, schools, communities and many more areas.
4 weeks (30 hours) from the 4th September 2018 – 2nd October 2018.
100% online through our e-learning platform which you can access 24/7. There is no fixed learning rhythm and there are no set dates for the exams so you are free to work on the course and take the exams at your own pace. The only requirement is that you finish the course and pass the exams by the 2nd of October.
Everything you will need to complete the course is available on the online platform. The course has 1 module and the material is available in PDF format to download, study and print if you wish. Our material is dynamic and varied and includes audiovisual multimedia resources, links to complementary information, interesting facts, practical examples and research tools. You will have access to an online forum with a tutoring team at your disposal for any queries.
This course has one exam (between 20 and 30 questions) and you are given three attempts to pass. All exam questions are multiple choice, true/false or matching.
Once you have successfully passed all the exams, your certificate will be sent automatically to the email address you used for registration within 10 working days of the official end date of the course.
Our certificates are officially backed by the EADL (European Association for Distance Learning) and are assured under the ISO 9001:2008 Quality Management System. This certificate will be complete with an electronic signature and stamp as well as a unique secure verification code. Any person or company can verify the validity of the certificate using this code. We are also included in the Transparency Register of the European Union.
There is a one-time payment of €10 which covers the costs associated with producing and sending the certificate, maintaining the online platform and our personal tutoring service.
1. MEDIATION STRATEGIES AND TECHNIQUES
1.1 Models of Mediation Strategies
1.2 The Traditional Linear Model (Harvard)
1.3 The Transformative Model (Bush and Folger)
1.4 The Circular Narrative Model (Sara-Cobb)
1.5 Strategic Choice Model (Carnevale)
1.6 Kressel and Pruitt Model Topic Model (Bandieri)
1.7 Strategic Model (Calcaterra)
1.8 Ecosystemic Family Model (Parkinson)
1.9 Integrative Model (Falcón Caro)
2.1 Communication Techniques
2.1.1 Active listening
2.1.2 Giving and Receiving Feedback
2.1.3 Assertiveness as a Mediation Technique
2.1.4 Non-verbal Communication Body Movement or Kinesic Behaviour Paralanguage Proxemics